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Shipping & Customs Information


Planning a big order? For most countries, if your parcel will exceed 2kg (over 20 bottles), we recommend:

  1. spreading the order to more than 1 address, or
  2. spreading the order to a few days - extra charges may apply. Email us at to make an arrangement today.


  • We highly recommend using DHL (within a week) as airmail takes up to a month, or more.


  • No issues thus far via airmail
  • TPD: At this point in time, we're unsure of how strict TPD enforcement will be at the customs. We will navigate May 2017 onwards.
  • Why no express? TPD and expensive VAT that will be imposed at a very low threshold.


  • Most countries: No problem with packets/boxes 1kg or less.
  • France: Usually 2-3 weeks. Why no express? Customs seem to only allow 10ml bottles in at the moment, even with no nicotine.
  • Germany: We highly recommend using DHL for better chances of going in.
  • Belgium: May from time to time ask for an invoice which we can provide upon request.
  • Italy: Usually 2-3 weeks, but may occassionally take up to 2 months. Slight chances of confiscation where we cannot offer a refund.

Gulf and UAE

  • Most countries: Safer with an express courier service like Aramex. Use your Shop & Ship account if you have one.
  • Saudi Arabia: We only send via Aramex (safe for under 50 bottles / 5kg). Use your Shop & Ship account if you have one.
  • Bahrain: No problem with airmail, but try to keep at 1kg or below. Bigger orders are fine so far with Shop & Ship but we do not recommend exceeding 2kg parcels (see above, General).

Asia, Pacific, China 中国

  • Most countries: No problem with packets/boxes 1kg or less.
  • Australia: We highly recommend DHL for faster and more traceable deliveries.
  • Singapore: Successful deliveries in 2017 via Aramex.
  • Vietnam: For bigger orders (over 20 bottles / 2kg), please email us at 

See also: Shipping & Payment Information page

See also: Shipping, Return and Refund policy